If you purchase goods in our online store, you can pay by card (Visa, Visa Debit, Mastercard, Maestro) or PayPal. If you would like to pay by bank transfer, please write to us.

Please get in touch if you experience difficulties while placing your order. We can find out what’s causing the trouble, and we are happy to assist you with your order.

Once your order has been placed online you can no longer change it online. If you would like to return/refund/exchange/withdraw an order, please refer to the “Returns/Refund/Withdrawal” section in our terms and conditions.

To read our full policy, please see the “Returns/Refund/Withdrawal” section in our Terms and Conditions.

Items may be returned within 14 days of receipt. Exchanges are given priority and will be processed as quickly as possible. To initiate a return or exchange, please complete the Returns Form on our Returns Page before sending your items back.

Please note: we cannot accept returned items that are not in perfect condition, or that are missing their original labels and tags. If an item has been worn, used, or damaged, refunds will only be granted at our discretion. We kindly advise all customers to carefully check their items upon delivery before removing tags or disposing of packaging.

If you receive an item which is faulty or damaged, please notify us immediately by phone or e-mail, and we will make arrangements for you to return the item to us. Upon receipt, we will examine the item to see if it is faulty or damaged. We may, as we think appropriate, either issue a credit for the item, repair it (subject to availability), or send you a replacement.

Unfortunately, no. Our online business is separate to that of our retailers.

If you need to return something you bought in a store, you will need to return to the store from which you purchased the item.

Once processed, we will inform you by e-mail. This e-mail will include details of the refund.

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